Monthly Archives: February 2012

Is this financial turmoil the birth pangs of a new business model?

I’m reading and hearing things that make me wonder. Consider,  at one extreme, the occupy movements (I am not quite sure what they stand for or want, but it is pretty clear what they are against) and at the other … Continue reading

Posted in Business Funding, Financial Management | Tagged , | 1 Comment

Do you want to save Tax, even get a refund?

Research & Development Tax Credits   Author: Tim Lewis, Managing Director of M4 Business Solutions Ltd.   Claim up to double your product development costs against tax, backdated up to 3 years. Paid as a cash refund or relief against … Continue reading

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Getting Top Value When Selling A Business?

Realising Value. I’m sure that you find that’s what you seek when you are considering setting up your company for sale. All businesses are up for sale, whether now or in the future. It is in helping to build, and … Continue reading

Posted in Company Sale | 1 Comment

Mis-measuring Customer Engagement

One of the big issues involved in coming to grips with improving Customer Engagement in your company is the difficulty of measuring it in the first place. This has been clearly highlighted by the Economist Intelligence Unit report where a … Continue reading

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Whose Team Do Your Employees Play For?

Do you sometimes wonder, after one of ‘those’ meetings, whether your business colleagues are ‘playing for the same team’? Well, you are not alone. And the problem is serious. You may have read, or at least heard about, Steven Covey’s … Continue reading

Posted in Human Resources, Marketing | Leave a comment

What is Customer Engagement?

Customer Engagement is a bit like beauty. You can tell when someone or something has it, but it is still very difficult to describe, and almost impossible to measure. But this is business, and Customer Engagement is an important business … Continue reading

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Why Do Clever Sales Managers Loose So Many Customers?

At a time when many businesses are fighting to keep themselves running why is it that so many customers are expensively ‘lost’ each year? This thought is prompted by the recent study completed by Professor Merlin Stone of Oxford Brookes … Continue reading

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